Customer Service

Canada_1 …..  all Canadian Orders shipped out of Vancouver, B.C.
 USA_1……US and International orders shipped out of Point Roberts, WA

HOW TO ORDER

To order, you can use our shopping cart, or call our order line at 1-800-880-7505 or 1-604-264-9261 or fax us at 1-604-264-9206. We are on Pacific standard time. We are open 7 days per week…Sunday from noon – 5pm. Please check our SIZING CHART for Costume orders to determine size, and we will check availability. If your size is standard, the longest you will wait is 3 weeks.

RETURN POLICY

Please read before ordering.

If a return or exchange is necessary, please contact your Cyclone Taylor Figure Skating Representative as soon as you receive the goods to arrange for assistance to work through a situation. Alternations or exchanges can be provided in some cases and we can work through many situations including adjustments to skates and skate wear.

In order to return an item, a “Return Authorization Number” must be obtained by calling or emailing Cyclone Taylor Figure Skating.  Any item returned without authorization will either be refused or a store credit will be issued less 15% for Re-Stocking. To obtain a return authorization number please call 1-800-880-7505 or email cyclonetaylorfigskate@shaw.ca. figureskatingdeals.com will not be responsible for any shipping charges incurred by the purchaser when returning items for any reason. All items returned will be subject to a Re-Stocking fee of 15% of the purchase price.

Cyclone Taylor Figure Skating will NOT except for return any item that:  
 * Is returned after 30 DAYS of being shipped by us.
 * Has been worn, damaged or soiled  
 * Has been subjected to smells (Ex: Animals, Smoke, Body Odor, Exhaust)  
 * Has been modified in any way  
 * Custom Orders  
 * Rhinestone or decorated items

Any product or item returned 30 Days after being shipped or that has been damaged, soiled, worn or not in original packaging will be discarded and will not be returned to you, regardless of any Return Authorization Number. To enable you to return any item it must be in the exact same condition as we shipped it to you, return instructions MUST be followed.

CUSTOM ORDERS ARE FINAL SALES. We will not accept returns for any reason.  In situations of defects or flaws Cyclone Taylor Figure Skating will fix or replace the custom item. “Custom” constitutes orders made especially for you which includes but is not limited to size, colour, rhinestone decoration, sleeve changes, skirt changes, etc.  Rhinestone Decoration is done by hand and may vary from picture this is not an allowable claim for flaw or defect..  Dresses are made based on the size specifications published by the appropriate manufacturer.  Custom Dresses that do not fit is not allowable claim for flaw or defect.

In the event of missing products from package, ALL PACKAGING MUST be kept for inspection by the courier.  Any claim that is made without allowing the courier to inspect the original packaging will be denied. In the event of a damaged package or items missing from the order, the customer MUST keep all packaging for inspection by the shipping carrier and notify figureskatingdeals.com within 48 hours of delivery.  Without the packaging a lost product claim cannot be filed.

Exchanges on goods are accepted within 15 days accompanied with an “Exchange Authorization” number and there will be no additional cost for shipping back to you by FEDEX ground. We could also hold a full credit on file for a future purchase.

CONTACT US

CALL TOLL FREE FROM U.S. AND CANADA: 1-800-880-7505

CALL TOLL FREE FROM ELSEWHERE: 1-604-264-9261

FAX: 1-604-264-9206

EMAIL: Please use this form to email us.






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